No, we don’t – but we are less than impressed with people who repeatedly cancel at short notice! We realise that situations arise from time to time that you can’t avoid. We also know that some of you are working very hard after school or uni and on weekends to pay for your own lessons. But at the same time we are trying to run a business and having to turn away other customers because we are fully booked, only to have people cancel on us (sometimes just 10 minutes before a lesson) makes it difficult to provide the best possible service to all of our customers.
You’ll be happy to know that we don’t charge any fee for cancellations – we just hope that you don’t make a habit of it due to the inconvenience it can cause to us, or someone else who might have wanted the same lesson timeslot.
You don’t need to come up with some far-fetched excuse! Just send us a text with reasonable notice and we can simply cancel or reschedule.